Tuesday, August 26, 2014

Rhett Dawson - Chief Marketing Officer Profile

In May of this year, Rhett Dawson joined Insurors Indemnity Companies as the Chief Marketing Officer. With 2014 shaping up to be a big year for our agents as well as our company, Rhett will be leading the charge to help our agents grow. Some exciting concepts are in the works to better support our agents and provide the tools to enable them to compete in their respective market places.

One of the first things you may notice when you talk to Rhett is his accent – he was born in Zimbabwe, Africa. After coming to America, he attended Baylor University in Waco graduating with a BBA degree. The first ten years of his career were spent working for an international consulting and leadership development company that operates in over 60 countries. Through this work Rhett consulted with a wide variety of clients from independent real estate companies to start-up franchises to a NASDAQ listed company.

Since starting at Insurors Indemnity Companies, Rhett has been working on rebranding the company which includes the development of a new website and several other initiatives that will be launched in September.  This will be a pivotal year for the company as we strengthen our relationship with agents and ramp up the marketing efforts to support them.

Outside of work Rhett has a passion for fitness and has competed in 7 Spartan races placing 13th out of 295 competitors in his age group in the last sprint event he participated in. He is also an avid trail runner, tennis player and when he was in Africa, a paraglider.


Rhett invests in his community in many ways. He is currently the Board President for Rapoport Academy Charter School, on the board for the Waco Cultural Arts Festival and serves as President-elect for the Lake Brazos Rotary Club.

Live On-Demand Agent & CSR Training


Several of the agencies who have signed-up for Insurors Indemnity Companies live web-based training sessions have seen their quote to bind ratio has improve, in some cases by over 20% in just under 3 months.

The web conference training sessions are designed around topic areas and markets that agents and CSRs are interested in learning more about. Because the session is live, it is designed to be highly interactive and engaging. Judging by the initial results from agents who have signed up for the web-based training the proof is in the eating.

If you are looking for extra productivity within your agency and would like to give your team access to experienced underwriters consider scheduling an on-demand web conference by clicking here.

Rhett Dawson, our Chief Marketing Officer will call you once you have requested a web-based meeting to plan the topics you would like to cover and discuss how to structure the meeting to be beneficial to your team.


Set your team up for success and take advantage of this opportunity to provide relevant training in a live, dynamic and time efficient way

Garagekeepers Liability - Product Focus

Multiple alarms struck for auto repair shop fire in Bethel…3 cars and handmade tools destroyed by fast moving fire…damage estimated to be at least $300,000.

This was the headline in a news story published earlier this month when a two-alarm blaze destroyed an auto repair shop and left nothing but charred cars behind. Among the cars destroyed were two Mercedes along with a Porsche.

The loss on just the two of the cars could run in excess of $120,000 with a Porsche adding another $30,000 to the total.

It is in this instance that the value of a Garagekeepers Liability policy comes into play. If this auto repair shop only has a Business Owners Policy or Garage Liability they are fully exposed to the losses of the vehicles that were in their “care, custody and control.”

Garagekeepers is more like auto coverage and protects shop owners while vehicles are in the care, custody and control of the shop.

This is probably the most under utilized coverage because the garage/shop owner does not always realize the difference between the Garage Liability and Garagekeepers Liability and they often only want to carry a minimum limit. 

The big question is how much Garagekeepers coverage does the insured need?  One way to decide on a limit is to determine the number of vehicles normally kept on the premise at any point in time and the average value of those vehicles. 

If we were to take the repair shop owner from this news story for example, and assume that his shop has five service bays and typically has 10 vehicles in their care, custody or control at any given time you would use that to estimate the amount of coverage needed.

Let’s assume that the average value of a vehicle they work on is $50,000. If a catastrophic loss occurred, like a fire, the minimum coverage recommended would be $500,000 ($50,000 value per vehicle x 10 vehicles = $500,000).

Working with the owner to help them calculate the needed amount of coverage will make the coverage difference easier for them to understand.

Buying adequate coverage that protects the owner in the event of a loss to a customer’s vehicle while it is in the custody and control of the shop along with a Garage Liability policy, provides a comprehensive coverage solution. 


To learn more about this coverage feel welcome to contact Gail or Nancy. You can also download the Quick Application form to submit a quote by clicking here.

Wednesday, August 6, 2014

Customer Profile - Steve Norton, Founder & CEO of STS Electronic Recycling

When you first talk to Steve on the phone, you get a strong sense of his entrepreneurial drive. In just three and half years he has gone from an empty 50,000 square foot  warehouse in Jacksonville, Texas with two employees to a service area that stretches across nine states and a second location in Miami Florida. With  80 employees STS is not slowing down anytime soon.

Below are some excerpts from my interview with Steve:

Tell me about how you got started?

Steve: I had experience running  several scrap yards and wanted to get into recycling. When someone came along and expressed an interest in buying my business I offered him a price I thought would scare him off and he took it!

Having sold my business I was elected as the Commissioner of Precinct 2 for Cherokee County and with the need to subsidize my salary felt like I had a good opportunity to get into recycling.

A good friend of mine was dabbling in electronic recycling and I began to read up on it and found out that only 25% of the electronics disposed of in the U.S. are being recycled. Added to that, there will be more electronics produced in the next five years than were produced between 1980 and today. With those kinds of trends in place I felt like this was an industry that wasn’t going away anytime soon.

Initially, I started on the scrap side of business breaking down components and selling them to be remanufactured. That ultimately led to where STS is today where we not only recycle electronics but also refurbish and sell them. In fact the retail side of our business is about as big as the recycling side of the business.

How did you go about learning how to recycle electronic devises?
Steve: I was self-taught for the most part and spent a lot of time learning about the industry requirements. I also hired the right people who knew more about it than I did.

Gradually, as the company grew we learned from what we were doing as we went along. Today, STS has a home for about 99% of everything that comes in from cardboard and plastic packaging to motherboards. What we don’t recycle or refurbish we can find a buyer for.

I also made sure we got the Responsible Recycling Practices (R2) certification which is one of only two certifications accredited  by the EPA. Although there are no regulations requiring this certification, I felt like it was  a responsible approach for the company to take. We are audited diligently throughout the year and they check everything from A to Z including  the companies which are downstream in our supply chain to make sure nothing we recycle ends up in a river or landfill anywhere in the world.

What are some key moments that you remember in the life of your company?

Steve: One would have to be when  I found a 50,000 square foot building in Jacksonville, Texas that became our first location. It was trashed out and had formerly been a plastic recycling plant. I remember walking in there thinking, this place is huge.

Our first customer was a guy I knew who had a computer business  and called me to pick up a load of electronics he had been storing and wanted to get rid of. A cousin and I went and picked up the load in my truck and trailer and I can still remember driving into the warehouse and being able to turn around inside. As it turned out we needed the space as STS has doubled every year we have been in business.

Another key moment was deciding to diversify and build up the retail side of the business. I was in the scrap business during the financial crisis in 2008 and watched prices go from $10 per 100 pounds  of scrap to $1 per 100 pounds of scrap in a year. Scrap prices move in sync with commodity prices so that side of the business moves up and down fairly frequently. The retail side of the business is more consistent as we sell refurbished products across the U.S. which generates cash flow for our local operation. In a way we recycle everything, just not the money!

With data security being in the news a lot recently, what does your company do to ensure any private information on the devices you recycle is destroyed?
Steve: Each truck is connected to a tracking system that monitors what we pick up from the time we receive it to  the time it arrives at our facility. This allows STS to maintain an unbroken chain of custody while the device is under our control all the way through the recycling process. Once the  data is destroyed and a device has been recycled we issue a certificate of destruction showing the data has been destroyed.

The FBI, Homeland Security and the U.S. Marshalls are some of the clients who have used us for data destruction and electronic recycling as well as a number of police and sheriff departments because of the safeguards we have in place. 

In terms of growth where do you think STS will be in the next 3-5 years?
Steve: Based on our current growth rate I think we will probably triple in size over the next five years. I got into the industry at a good time and have been able to look at what other recyclers are doing and improve on it. From an industry perspective the growth is robust with electronic recycling going from a $5 billion dollar a year industry just a few years ago to an over $20 billion a year industry today.

This industry has to grow otherwise the growth in electronics is going to pollute the world. Where we stand today, electronic waste streams are the fastest growing waste streams in the world.

When you are not working as the CEO of STS or as County Commissioner what do you do for fun?

Steve: I live in Rusk, which is the county seat for Cherokee County and is a small town of 6,000 people about 45 minutes south of Tyler. With a big family (six kids), my parents, two sisters and a brother all living within about a five mile radius I spend a lot of time going to baseball games and just enjoying participating in family activities.

To watch a KYTX Channel 19 story about STS Recycling's click here

Product Focus - Transportation Surety Bonds (BMC-84) Is Set to Renew Soon - Do You Have a Carrier?

Property Broker bonds, also known as BMC-84 bonds, are necessary for operation as a transportation broker in the United States and are required by the Federal Motor Safety Carrier Administration (FMCSA). The bond demonstrates the financial responsibility of a broker, guaranteeing payment to motor carriers and shippers if a broker fails to comply with its contracts and agreements

This type of bond is in high demand at this time of year and Insurors Indemnity Companies is one of the few carriers that still writes it. New requirements were instituted with the signing of the MAP-21 bill, which went into effect on 10-01-2013, requiring a $75,000 bond replacing the previous $10,000 bond.

Requirements:
The following entities or individuals must have a surety bond or trust fund in effect for $75,000:

  • Property brokers 
  • Companies who help make shipments
  • Authorized transportation carriers successful in the transporting of freight


The FMCSA will not issue a property broker license until a surety bond for the full limits of liability is in effect. The broker license has to remain in effect as long as a surety bond remains in effect and insures the financial responsibility of the broker.  Broker surety bonds are in effect continuously and require nothing at renewal but payment to the surety company for the renewal to avoid cancellation. 

Risk:
If for some reason the broker fails to pay the transportation company, the bonding company must pay. As you can imagine, the bonding company is very careful about who they insure.

Bond Term:
Annual

Underwriting:

  1. Submission in E-surety /License and Permit Application
  2. Company Financials
  3. Ownership Information
  4. Years In Business
  5. MC Number if Currently Licensed
Rate:
Premium with Insurors Indemnity Companies is $3,750/year regardless if collateral is required

What if My Broker needs to get this filed ASAP?
You are in luck!

This is the one bond that the Surety Company can file online with the Federal Motor Carrier Safety Administration.  A bond will still be issued in paper form for your client to send to the FMCSA, but the bond is in place once filed with the FMCSA.

As the carrier, Insurors Indemnity Companies sends confirmation to the agent that this has taken place on the date the bond is effective.

For detailed information regarding this bond or to find out more about the submission process please email our Commercial Underwriter.


Baylor Stadium Update

From Insurors Indemnity Companies office in Waco Texas, there is a view of the new Baylor football stadium which will be complete in time for Baylor’s first home game on August 31st against SMU.

With just a few weeks to go the landscaping and finishing touches are being put in. The fact sheet below illustrates the scale of the project in comparison to the former Baylor stadium which was built in 1950.

In addition to the 2,500 on-site parking spots, the City of Waco is also planning on providing an additional 2,500 free parking spaces along with a free shuttle service to the stadium. Several downtown streets will be closed to traffic  to create a party atmosphere.

In addition to the buses there are also plans in the works for a water shuttle operated by Outdoor Waco to offer a 5 minute boat ride to the stadium for $10. The Hilton Hotel will offer water shuttle tickets to the game to their guests as a complimentary service. For fans who want to take their time to get to the game there will be additional lighting on the river walk which is provides a route from downtown to the stadium. It is a fairly long walk however, averaging a little over 2 miles each way!

The Waco Police Department has already begun preparations for the 45,000 fans who will attend the games (season tickets sold out several months ago). Based on the current transit plan most people will be able to get back downtown within 75 minutes after the game.

Baylor will use the stadium for six home games each year and the rest of the year it will be available for concerts and other events.

The excitement is beginning to build in Waco as the stadium nears completion and opens for the first game next month.

If you click here to see a virtual video of what the stadium will look like when it is complete.

Five Back to School Articles

With school starting in just a few weeks below are five articles that cover a range of topics from learning & achievement to family well-being

by Sandra Bond Chapman PhD., at Psychology Today. Get tips to stimulate the teen brain from findings in neuroscience.

by Steve Constantino, Ed.D, at ParentNet Unplugged.

by Cindy Goldrich, Ed.M. at PTSCoaching. Good advice on getting organized, managing time, and using low-tech strategies to support children with ADHD.

by Nancy Darling, Ph.D, at Psychology Today. How to help kids develop organizational skills and relieve the homework struggle.

by Bon Appetit published by Condé Nast